Your details and privacy

What FACTION Play holds about you, why, who sees it, how long we keep it, and how to get rid of it.

Notice version 2026-09-02. When this page changes in a way that matters, the version changes too, and anyone who agreed to an older version is asked again.

Your account

Your player number is the account. Everything else can change or be removed without touching your history: your name, email, phone, and the phones you're signed in on. The number isn't a password. It's printed on wallet cards and said across counters, so on its own it gets nobody into anything.

The smallest account is a first name and a number. Email, phone number and password are all optional. If you signed up at a counter, that's all we hold.

Where you play

You can save a suburb and state on My games. We never ask for a street address. It does one thing: it sorts the store list so stores near you come first. It's private. It never appears on a public page and is never given to a store. Clearing the fields deletes it.

Starred stores

Your starred stores are a private list. They sort the store list and show on My games with their next event. No store is told who starred it, and unstarring deletes the record.

Emails we send

We only send account emails, and only when something happens: confirming your address when you sign up, a sign-in link when you ask for one, and a note when a spot opens up if you're on a waitlist.

Two extras are off unless you turn them on: new events at stores you've starred, and the FACTION newsletter (Kickstarter news and launch updates, the same list people join on the website). You switch both on and off on My games. The newsletter needs a confirmed email address. Every one of those emails has a one-tap unsubscribe. We don't send marketing you didn't ask for, and we never sell our list.

Match alerts

Off unless you turn them on. If you tap Tell me when my match is ready on an online event, your browser gives us an address for its push service, and we keep it against your account. We use it for one thing: telling you on that device that an online tournament match is ready, with the round and your opponent's display name. We send nothing else to it.

The push service belongs to the company that makes your browser (for example Google, Apple or Mozilla), so each alert passes through their systems on its way to you, and those systems may be outside Australia. Block alerts for Play in your browser, or clear its site data, and the address stops working. We delete it the next time we try it.

Linking the FACTION game

If you link your FACTION game account, exactly two things are shared:

• your game callsign comes here, so My games shows who you are in the game;
• your display name here goes to the game, so the two always show the same name.

Your tournament results, decks and championship points stay here. Your collection, cards and game progress stay in the game. If the game has your email address, we'll offer to use it here for event updates. We only save it if you tap to accept. Unlinking clears both sides, and you can do it from either one.

What's public

Pairings, standings and results show display names. That's how a tournament works. Nothing else is public: not your email, phone, suburb, starred stores or ratings. Your match-by-match history is yours. There's no public ladder in 2026. When Season 1 opens, the ladder will show points only.

Players under 15

Adults and children play FACTION at the same tables in shops, so this part matters. In Australia, a person can agree to their own information being collected from the age of 15. Under that, a parent or guardian agrees for them, and the child has to be told that they did.

• Date of birth. We ask for it for one reason: to know whether a player is 15 yet. It's never shown to anyone and never public. We need the full date because 15 is a legal line, and a birth year alone is too rough to tell.
• Under 12, there's no account. The game is marked 14+ on the box, and play is open from 12 with a parent or guardian. A younger child is welcome to sit down and play with a parent. They just don't have a Play account or a player number yet.
• Accounts for under-15s are set up at a store's counter. Online sign-up is for people 15 and over. The counter takes the parent's email, and one link puts every child in the family under them. The parent doesn't have to play, or have a player number of their own. No store near you? Email play@factiontcg.com and FACTION HQ will set it up with you.
• A guardian sees and manages. They don't play. They can view events, results and details, and can delete the account. They can't sign in as the child, enter events as them, or change their results. Those belong to the child.
• It ends at 15, by itself. On the child's fifteenth birthday the guardian's access ends automatically, because from that day they can agree for themselves. We email both of them before it happens.
• Nothing about a minor is public. No public ladder entry, no listing and no marketing email, whatever a guardian ticks.

There is no chat, no direct messages and no friend list anywhere in FACTION Play, for anyone, and we don't plan to add them. It's the most effective safety step we can take.

Where your details are kept

Everything above is stored in a database hosted in Sydney, Australia. We don't sell it. It leaves the country in these three cases, and only these:

• Email. When we email you (a sign-in link, a confirmation, a note that a spot opened up), it goes out through Resend, our mail provider, based in the United States. Your email address and the message pass through their systems to reach your inbox. Your results, suburb and date of birth don't.
• Match alerts, if you turn them on. Each alert goes through your browser maker's push service (see Match alerts). It carries the round and your opponent's display name.
• The FACTION game, if you link it. Your display name is sent to the game, which runs on Google Cloud servers in the United States (see Linking the FACTION game).

Our fonts are served from this site, so opening a page doesn't send your details to anyone else.

How long we keep it

We don't keep anything forever. This is what we hold, why, and when it goes:

The three-year clear-out is automatic. If you play no events and nobody signs in for three years, your name, email, phone, area and date of birth are deleted, and every signed-in device is signed out. You don't have to ask, and we don't email you first. It does the same as the delete button below, on a timer.

Deleting your account

There's a Delete your account button at the bottom of My games, and a guardian can do the same for a child in their family. It deletes your name, email, phone, area and date of birth, and signs out every device, straight away.

Your past match results stay in the events you played. They're also your opponents' results, and every standing and tiebreaker in those events is worked out from them, so removing them would change other players' tournament history. What we remove is everything that links those results to you.

Rather not do it yourself? Ask at any store's counter, or email play@factiontcg.com.

Who we are, and how to complain

FACTION Play is made by GlowCraft Pty Ltd, 92/90 Cranwell Street, Braybrook, VIC 3019, Australia.

If you think we've mishandled your details, or your child's, email play@factiontcg.com and tell us what happened. A person reads it, and we'll respond within 30 days. If you're not happy with how we handle it, you can take your complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

How pairings, tiebreakers and championship points work is in the tournament policy.